At Unisnag, every product is handcrafted with care and inspected before dispatch. Customer satisfaction is important to us. Please read our refund policy carefully before placing your order.
Eligibility for Refund
Refunds are only applicable for products that are damaged during transit.
To be eligible for a refund, you must:
- Notify us within 12 hours of receiving your order.
- Email your order details to unisnag@gmail.com
- Provide a clear, continuous, and unedited unboxing video showing the damaged product.
Note: Claims submitted without an unboxing video cannot be processed.
Refund Process
Once we receive and verify your claim:
- If the damage is confirmed, we will either:
- Issue a full refund to your original payment method, or
- Provide a replacement product, depending on the situation and product availability.
Refunds will be processed within 7–10 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.
Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse, improper handling, or negligence.
- Normal wear and tear.
- Minor variations in colour, wood grain, finish, or dimensions, as each product is handmade.
- Orders with incorrect shipping information provided by the customer.
- Change of mind after the order has been dispatched.
Order Cancellation
Orders may be cancelled only before they are processed for production or shipment. Once an order has been handcrafted or dispatched, it cannot be cancelled.
Contact Us
Email: unisnag@gmail.com
Phone: +91 8289815184
Address: Door No 39, 2217, Jos Junction, Kochi, Keralam 682016
